The position of CEO comes with high expectations. Irrespective of their past credentials, any CEO new to a business is under pressure to hit the ground running. They carry the responsibility to deliver break-through results, above and beyond any of their predecessors.
The companies that operate in a B2B environment often trust and use customer experience measures such as NPS (net promoter score) where respondents are employees from the purchasing department at your client company and not the end consumers using the product or service. What does it mean?